Your Questions Answered
We pride ourselves on providing outstanding customer support and have compiled a list of frequently asked questions so that you can get all of the answers you need in one place. Browse through the FAQ below to find answers to your questions about Parklio products, solutions, and software.
Our parking barriers are equipped with built-in sensor technology that can detect if a car is parked over the barrier. This feature prevents the barrier from being raised when an obstacle is detected overhead. The sensor system, which consists of a laser and a magnetometer, boasts an accuracy rate of 99.29%.
To charge the barrier battery, remove it from the barrier and use the supplied charger. The charging process takes 6 hours to complete. After the battery is fully charged, it can sustain the operation of the barrier for up to 6 months. If you opt for the double-capacity battery, it can last for up to 12 months.
The barrier uses a certified Bluetooth Low Energy module with a range of up to 60 meters.
The installation of an automatic parking barrier should take no more than 15 to 20 minutes. Watch our installation video for parking barrier installation to simplify the procedure.
We understand that every client has unique needs and requirements, which is why we tailor our prices based on the specific project and client inquiry. Our goal is to provide our clients with the best solution possible, and we do this by approaching each client individually. If you're interested in parking products, please send us an inquiry and one of our team members will quickly provide you with a personalized offer and any additional advice you may need.
Parklio Barrier can operate using either a battery or a continuous power source. Additionally, the barrier includes a built-in solar panel that can extend the battery life, reducing the frequency of required charging (every 6 to 12 months).
There is no restriction on adding parking products to the app, so you can add as many parking barriers as you like.
The battery can last between 6 and 12 months (depending on the type of battery you choose).
No, there’s no limit on key sharing; you can share them as many times as you want.
You can reset the barrier by pressing and holding the "RESET" button in the electronics box. For a full reset of the barrier, we suggest watching the instruction video.
If you are unable to connect to the barrier and have administrator credentials, restart the application and try again. If the problem occurs again, open the lid and use the "RESET" button on the electronics box to reset the barrier.
If the application indicates that a particular barrier is jammed, you must remove all mechanical obstructions that prevent the barrier from functioning normally.
If the barrier does not close immediately upon your departure, check that the "Autoclose" option is enabled in the application's settings. If the issue persists, please contact customer support.
The barrier can be used without mobile data or a WiFi connection. You only need an internet connection to finish the setup process.
One person can operate just one barrier at a time. While a user is connected to a barrier, it cannot be operated by other users.
If the battery level falls below 20% when connected to the barrier, the app will notify you.
When the key is set, only the administrator is able to control the barrier and send keys to other users. If you change smartphones and your old phone is linked to the barrier and has administrator rights, you must reset the barrier to factory settings before pairing your new phone with the barrier.
You can manually operate the barrier by removing the safety pin, as instructed in the user manual.
The barrier can be installed in both private and public areas. If it is a public space, attempt to receive up-to-date and accurate information from your local administration. When you receive the information, please contact us so that we can discuss the technicalities.
You do not need a battery if you have a consistent power source because the barrier contains an integrated backup battery in the event of a power outage.
Yes, you should be able to remove the parking barrier without any difficulty. However, to unscrew the parking barrier completely, you need to have the physical key (provided in the product box) to unlock the battery cover.
The "CAR ON TOP" message will appear on the control button in the app, disabling the button and preventing any actions from being taken.
Of course, it is possible to switch the barrier to an AC-powered version with a special module available in the Accessories section.
Yes, the parking barrier is waterproof and resistant to all weather conditions.
The safety pin can only be removed if you possess the physical keys to unlock the barrier (provided in the product box). Without the keys, it is not possible to take out the safety pin from the parking barrier.
Yes, the barrier can operate in all weather conditions, as its working temperature ranges from -20 °C to 60 °C.
Yes, it is possible to extend the arch of the barrier with a barrier extension, available in the Accessories section.
Yes, you can use both the Parklio Keyfob and the mobile app to control the parking barrier as one option does not exclude the other.
Automatic gate barrier
In the absence of power, the barrier gate will continue to work thanks to the backup battery kit.
The automatic parking gate barrier features an auto-close function, meaning that the gate barrier automatically closes after a vehicle leaves, providing you with a convenient and stress-free experience.
The automatic gate barrier is controlled using mobile applications for full automation. To use the application, the user needs to install the free Parklio Connect mobile app, which is connected to the Bluetooth model integrated into the automatic boom barrier. The barrier operates smoothly in any setting as it is powered by a constant 230V - 50Hz power supply.
Due to the different gate barrier models and the individual needs of our clients, we determine pricing upon receipt of a client's inquiry. Our goal is to give our clients the best possible solution, which is why we handle each client differently. Please reach out to us with your request, and a member of our team will promptly give you a tailored quote and provide additional support if needed.
Before starting any procedures for gate barrier installation, it's important to thoroughly review our gate barrier user manual. It takes approximately 1.5 to 2 hours to complete the installation, and it requires both electrical and mechanical expertise.
The power source for a gate barrier can vary depending on the specific model and design. The classic model is connected directly to the electric mains for power, whereas the solar model is powered by a solar panel and battery system, making it environmentally friendly and energy efficient.
The maximum operating distance when using the mobile app to control the gate barrier via Bluetooth is 60 meters.
The automatic gate barrier has built-in obstacle detection, which means that the barrier arm will automatically halt if a vehicle is detected while it is closing.
Yes, you can upgrade Parklio Gate with any smart system, including ANPR.
The parking gate barrier can be unlocked using the keys that come in the gate barrier package, which will allow you to move the barrier arm freely.
Yes, the solar panel for the gate barrier is available with the Solar model.
LED lighting for the gate barrier is not included in the standard model, but it can be purchased as an accessory, which can be found in the Accessories section.
The number of gate barrier cycles in a day varies by type and intended use, with one cycle meaning the opening and shutting of the barrier arm. The standard gate model, for example, enables around 5000 cycles per day, while the heavy-duty variant, has a substantially larger capability of handling up to 12,000 cycles per day.
The maximum length of the arm is 8 meters (~26.24 feet).
By integrating a special timer for the gate barrier (available in the Accessories section), you can set a certain period of time during which the barrier will remain open continuously.
Yes, these alternative control options for the gate barrier are available for purchase in the Accessories section.
In these situations, you retain full control of the gate barrier by manually controlling it. Simply refer to the user manual provided with your gate barrier, and you'll find step-by-step instructions on how to operate the gate barrier manually.
Yes, our chain barrier includes an auto-close option so that it can close immediately upon a vehicle leaving. This is especially helpful for closing off driveways or parking spaces where drivers often leave in a hurry.
The photocells in the chain barrier are designed to detect obstacles and alert the user via the app. If an object blocks the chain, the photocells will generate an alert and prevent the chain from functioning until the obstruction is removed, ensuring your vehicle's safety at all times.
In such cases, you have two options: installing a battery kit for backup power or utilizing the manual control feature of the chain barrier. The battery kit ensures uninterrupted operation during power outages, while the manual control allows you to raise or lower the barrier manually when needed. For further information or any additional inquiries on this topic, feel free to contact us. We are here to assist you.
Yes! Our chain posts are weather-resistant. They can withstand rain, snow, and even extreme temperatures ( >-20ºC; <+60ºC).
Every Parklio customer’s requirements are unique. That's why we work closely with our clients to provide them with a customized chain barriers quote. Our chain is available in nine different sizes and has many other functions, so please submit an inquiry, and one of our staff members will contact you shortly to discuss your project, offer you a pricing quotation, and provide you with any extra assistance you need.
Yes. Our chain barrier can be solar powered by purchasing our solar panels from the accessories section.
The chain has a maximum length of 20 meters and is available in nine different sizes with chain lengths ranging from 4 to 20 meters.
The Parklio chain barrier is made of high-quality and durable material. In case of excessive force only the safety joint will break, which can be easily replaced with a new one. In this way, the chain barrier can be easily repaired and maintained providing you with a worry free parking experience.
Yes, if you don't want to use the Parklio Connect App, you can operate your automated lifting chain barrier with the keyfob. Simply attach it to the car interior or on a key chain and use a simple press to lower or elevate your chain.
Chain profile is not necessary for the chain barrier's functionality, but it can be useful to prolong the durability of your chain. When the automated chain barrier is lowered, the barrier chain falls right into the metal chain profile that has been installed 2 cm into the ground, protecting your chain as the vehicle passes through.
Bollard installation should be performed by a professional, and the price depends on your location. To get more information about the installation cost, please consult us via the contact form.
No, our photocells and magnetic loop detectors make it possible to avoid any type of damage to the vehicle.
Bollards should be spaced no more than 150 centimeters (5 feet) apart to prevent vehicle access.
To install bollards in asphalt, first you need to install a concrete or cement base for the bollard. Then you need to provide space for the base and anchor casting. After that, pour the concrete and place the safety bollard over the anchor casting. Thread a rod through the base and tighten it, but allow 5 to 7 centimeters for the asphalt.
At Parklio, we're proud to offer our clients the best solution for their needs. And since every client is different, we'll work with you to provide a customized quote. Please send us an inquiry, and one of our team members will be in touch with you soon to discuss your project and provide you with a price quote and additional advice if needed.
The height of security bollards is between 60 and 80 centimeters.
During emergencies, power outages, or product failures, operating a bollard is a simple and straightforward process. Just refer to the user manual for comprehensive instructions and images on manual control. The user manual will guide you to easily locate the key slot on the bollard. Insert the key provided into the designated slot, and as you do so, the bollard's automatic descent mechanism will engage, smoothly lowering the bollard.
Yes, the synchro module enables you to control multiple bollards simultaneously.
Yes it does, and the LED lights can even be adjusted to change colors to your personal preference.
No, if a car is parked above, Parklio photocells detect it and prevent the bollards from lifting.
Drainage is the process of removing water or other liquids from a place. To ensure a smooth drainage process for your parking bollard, you need to follow the installation instructions in our user manual and place the sewer with a minimum declination of 10 degrees.
Parklio ANPR is a complete solution for accurate vehicle identification. The system combines a high-performance camera and automatic license plate recognition technology for vehicle tracking. Some of the advantages include real-time reports, improved parking lot security, higher revenue, better parking management, low-cost maintenance, etc.
Parklio ANPR cameras are highly effective in high-frequency locations, offering benefits such as up to 40% reduced waiting time and a capture accuracy of 99.2%. With ANPR technology, drivers can bypass cashier's booths, minimizing queues and enabling faster parking. These cameras collect license plate information correctly and quickly from various angles, guaranteeing maximum performance even in high-traffic scenarios.
Yes, with Parklio ANPR, you have the ability to detect license plates from 238 different countries and regions. This universal system functions effectively in nearly all countries worldwide. For a comprehensive list of supported countries, please refer to this link.
If you would like to have image storage for all the license plates, you need to pay an additional subscription fee. Contact our sales team for more information about this option.
Although it is cloud based, Parklio's ANPR system supports both online and offline operations, offering flexibility based on your specific needs. In an online setup, an internet connection is required to access the system remotely from your smartphone or tablet. This allows you to view live information about passing vehicles and manage multiple locations in real-time. Alternatively, our system also supports offline operation using an SD card. This enables you to capture and store data locally, serving as a reliable backup option in case of internet connectivity issues.
Yes, you can. You just need to enter the opening hours for each employee, and the system will start working automatically.
Yes! The cameras can still read license plates at night as long as they are properly positioned and have good lighting conditions.
Yes, Parklio ANPR cameras are built for use with all types of vehicles, including cars, vans, and trucks. They're also suitable for use in all weather conditions, so you don't need to worry about buying extra equipment if your business operates outside during the winter months or summer days!
Yes, the ANPR system is used in private car parks, but it’s more common for the system to be used in public places such as shopping centers, hospitals, and hotels.
We're so glad you asked. The cost of our ANPR system depends on your needs and requirements, so we'll need to get some information from you before we can give you an accurate quote. Just send us an inquiry, and we'll get back to you quickly with an offer and advice.
The procedure for connecting an ANPR camera to a network is detailed in the ANPR user manual. Please read it carefully and contact us if you need further assistance.
Yes, the Parklio ANPR camera is designed to be compatible with existing products and systems. It offers flexible integration capabilities, allowing seamless connectivity with your current infrastructure.
Parklio Detect is a smart solution for monitoring real-time parking availability. It features an AI system that can identify and update information about vehicles parked in the lot, providing accurate and up-to-date status information for each parking spot.
Yes, thanks to our Parklio™ API, any system can be connected quickly and easily, thus allowing the optimization of the client's operational activities.
Of course, if you already have your own security cameras, you can just connect them to the Detect Box.
The Parklio detection camera offers remarkable effectiveness in monitoring parking spots using just a single camera. In outdoor parking areas, it can monitor an average of 70 vehicles, while the capacity may vary in indoor parking areas based on the specific space configuration. Regardless of the location, the camera maintains an impressive accuracy rate of 99% in assessing the availability or occupation of parking spots. This enables efficient management of parking resources and the provision of accurate, real-time information to users.
While there are no special requirements for the position of the camera, it is recommended to position it as high as possible for optimal coverage. By positioning the camera higher, it has a broader field of vision and can monitor a greater number of parking spots.
Parklio Detect cameras are designed to withstand harsh weather conditions, including snow and rain, and they continue to operate effectively at night thanks to their AI technology.
By default, Parklio Detect provides information about the parking occupancy of an individual parking space and tells you how long a vehicle has stayed in the parking spot. If you wish to get additional information about the vehicle, you can integrate Detect ANPR camera which also reads vehicle license plates.
Parklio Detect as a standalone product can provide occupancy statistics and data. However, when paired with Parklio Display, the data can be utilized to create an effective guidance system. Parklio Display uses the occupancy information from Parklio Detect to indicate the number of occupied and available parking spaces, providing drivers with real-time guidance. By utilizing signage or displays, drivers can easily identify and navigate to the available parking spots, optimizing traffic management and ensuring a smooth parking experience.
Yes, you can use Detect camera as a security camera, however, you will need additional equipment for surveillance footage.
Parklio Detect's price varies depending on your specific needs and requirements. In order to provide you with an accurate quote, we kindly request that you send us an inquiry with the necessary details. Our team will promptly review your inquiry and respond with a tailored offer and expert advice to meet your parking management needs.
Yes, Parklio™ Detect has the capability to read license plates. The Detect Box supports up to 6 cameras and offers built-in Automatic Number Plate Recognition (ANPR) as an optional feature. This enables you to identify the vehicle type, color, and license plate number, providing valuable information about the occupancy of your parking lot.
No, Parklio Brain device is designed to be integrated with other parking or access control products, ensuring that it is protected from any adverse weather conditions when properly installed.
Parklio Brain is compatible with a wide range of access control systems, including parking protection, gate doors, and garage doors. This electronic module is universal, which means it will work with any access control product that has a control board.
Yes, by adding Parklio Brain to your existing gate barrier, you can continue to utilize the original functionalities of your parking protection product. The Brain serves as an add-on that expands the capabilities of your existing products, transforming them into intelligent parking solutions. With Parklio Brain, you gain access to a wide range of benefits and features offered by the Parklio system, all conveniently integrated into a single solution.
Yes, if you decide to switch the Brain from one device to another, you can do it without any problem.
Parklio Brain has the same functions as the original Parklio parking protection products, and thus, it can be easily connected with our Parking Management System.
Yes, if you integrate the Parklio API into your software and connect it with, for example, a gate barrier that has the Parklio Brain, you will be able to control the gate barrier remotely.
The procedure for installing Parklio Brain and connecting it to Parklio Connect App is detailed in the Parklio Brain user manual. Please read it carefully and contact us if you need further assistance.
At Parklio, we understand that each client has distinct needs and preferences, which is why we provide customized pricing depending on the unique project and customer request. Our goal is to provide the best solution for our customers, and we do this by addressing each client personally. If you have any questions about our parking products, please contact us. Our devoted team members will respond quickly with a personalized offer and any other assistance you may need.
No, you do not need to invest in a separate power source for the Parklio Brain. The Brain is intended to be conveniently powered by the product's current power supply. This means that you may use the same power source that is currently connected to your gate barrier or access control system, avoiding the need for any new cabling or configuration.
A customized parking solution has numerous advantages. For one thing, it's tailored to your organization's specific requirements, so you can get exactly what you need. This can help you improve the efficiency of your parking operations while also providing a better overall customer or employee experience. Another benefit of customized solutions is that they have the potential to reduce maintenance costs, increase security, and improve data management.
We understand that you may have concerns about the cost of a custom parking solution. Rest assured that our team is dedicated to finding the best solution for your needs, and we will work with you to find a solution that works within your budget. When you request a quote from us, one of our representatives will be in touch to learn more about your specific situation and requirements. From there, we can provide an estimate based on your unique situation, including the products and systems that will work best for you.
Yes, you can use our solution in combination with your existing parking solutions and products. With the help of Parklio's Brain, a universal electronic module, you can transform any existing parking product into a smart one. Parklio also offers an API that is easily integrated into any parking ecosystem, reducing operational costs while increasing revenue.
Yes, you can add your logo to all Parklio protection products to help your company's branding. We offer a variety of colors, so you can get the look that best suits your brand. To add your company logo to the Parklio protection software, you need to go through the API.
A custom parking solution can benefit any organization with a significant number of parked vehicles, such as airports, universities, hospitals, and large commercial complexes.
Parking management system
A car parking management system is software that is used to monitor and optimize parking lot occupancy. It can be used as an intelligent parking management system in cities or any other area with parking lots.
Parking management system definition includes parking fee, tariff description, and zone marking. Data is presented to parking lot visitors via mobile application, display, or other guidance system based on input from the parking management system. As a parking management system, automated parking lots can be used both outdoors and indoors. All smart parking protection devices used to protect and organize parking lots are included in parking management system equipment.
Car parking should be managed in a way that provides complete transparency to visitors while maintaining high security standards and optimizing overall occupancy. When possible, customer feedback should be considered and implemented in the system. Both the car park operator and the visitors benefit from a well-managed parking management system.
Yes, you can have an unlimited number of users with a single license. The number of cameras and security devices, on the other hand, is proportional to the number of licenses required. To be more specific, one license contains the following: 8 cameras and 4 gates/chains/bollards/brains, resulting in 20 parking devices.
You can have as many parking lots and parking managers as you like with a single license, since this is unrelated to the number of licenses required. The number of licenses required is determined by the number of security products and cameras that need to be installed.
Yes, you can use Parklio PMS on your mobile phone, as the software is fully responsive. It will work on any device, including smartphones and tablets.
The procedure for adding products to PMS is very simple and is covered in detail in the PMS user manual, which is available for download here.
Because the cost of PMS software varies depending on the components and client needs, the price is determined after receiving a client inquiry. Our goal is to provide the best possible solution, which we achieve by tailoring our approach to each client. Send us an inquiry to receive a customized offer and expert advice from one of our team members.
API & SDK
You can integrate Parklio RESTful API in your websites, mobile apps, and car navigation systems. Our easy-to-use technology can shorten the time that it takes to find parking and increase customer satisfaction, reduce costs and increase revenue by providing reliable real-time parking information.
Your development team will receive detailed documentation and consistent support from us, so they can seamlessly complete the integration.
The duration of API integration actually depends on various factors. The most crucial factor is the technical complexity and availability of your current system. As you may know, some companies use complex software solutions that might take more time than usual to integrate with our API. We do everything in our power to make the integration process as smooth as possible and get your Parklio software up and running as soon as possible.
Parklio API is priced based on client needs, components, and other add-ons. We are flexible and willing to provide the best solution for your business. Contact us to receive a customized offer and expert advice from one of our team members.
To add a barrier to your account, navigate to the dashboard's top right corner and click the + button. This opens the Add Parking Product screen and activates your smartphone's scanning feature to locate nearby Parklio devices. It's important to perform this step in the immediate vicinity of the device you're adding to ensure accuracy.
To share a key, tap the parking product and then tap the Share Key button. Enter the email of the user you want to share the key with or select from a list of previously shared users. Then, use the calendar to choose the START TIME and END TIME for the key. Once you've set the start and end times, tap the Share Key button and confirm to complete the process.
Yes, you can change the name of the product in the Connect app whenever you want and as many times as you want.
Yes, the battery status is displayed in Device Settings with the battery icon displaying 5 levels. Each level corresponds to roughly 25% of the battery capacity. If the battery is near empty a warning icon will appear, so make sure to charge the battery immediately.
Yes, when you share the Guest key, the user will also be navigated via Google Maps to the barrier.
Absolutely, you can enable or disable the automatic close option from the Device Settings menu.
No, only the owner of the parking protection product can share the digital key.
While you can only send one digital key at a time using the Connect app, you can use the Parklio Parking Management System to send digital keys in bulk to up to 20 users at once.
To control a device using the keyfob, access the Device Settings menu and select Add Parklio Keyfob. The first step in setting up the keyfob is to activate programming mode by holding down the button for 3 seconds until you hear a long beep sound. Tap Start Setup and the app will begin connecting and setting up the device. Upon successful setup, the keyfob will emit two beep sounds.
You can send as many digital keys as you want, there is no limit.
To block a certain user, tap the Block button next to the user name. The list of the shared keys can be found in the Device Settings under Shared Digital Keys.
Yes, you can add as many products as you wish to one single account.
Unfortunately, the Connect app does not support this feature, but it is available through the Parking Management System, which provides various administrator roles you can assign to others.
The app currently supports the following languages: English, Croatian, Dutch, French, German, Hungary, Italian, Polish, Portugal, Slovak, Spanish and Czech.
The parking protection products use a certified Bluetooth Low Energy module, which has a range of 100 meters. However, in practical usage, it typically operates at a range of up to 60 meters.
No, there’s no need for the internet, you only need to turn on the Bluetooth connection on your smartphone (or tablet).
Once the key is blocked, there’s no possibility to reactivate it in the app and you will need to resend it again.