Airport Customer Dissatisfaction

Airport Parking Management Solutions and Systems

The increase in airline traffic happening over the years implies an increased demand for airport parking. With that many vehicles staying on airport ground for days or even weeks, groundside capacities should be properly managed to prevent disastrous results. Problems can have a negative impact on customer satisfaction and parking revenue. Airport parking is an important source of revenue for many airports throughout the world. Apart from airline revenue, it's the single largest source of income. A well-managed airport parking service will help you to bring your business to another level.

The Best Parking System Benefits For Airports

  • Improving parking management and having real-time data
  • Increasing the flow of cars by automating parking options
  • Parking monetization and optimization
  • Improving employee satisfaction by dedicated parking spots
  • Customization of parking barriers to fit airlines’ brand identity

10 Airport Parking Problems and Solutions

Customer Dissatisfaction

Airport Customer Dissatisfaction

When it comes to airport parking, customer frustration is a recurring issue. We’ve all been in a situation when desperately circling the parking lot in need of a parking space already running late for a flight. Driving around and getting stuck in long lines makes people nervous and stressed. It could also lead to missing the flight. No one wants to have stressed customers entering the Terminal building. What is more, if parking problems occur regularly, passengers may start using private parking facilities resulting in airports losing income. In order to prevent negative impressions, it is important to have a well-managed parking system with clear navigation.

PARKLIO™ SOLUTION

The set of Parklio™ products and solutions allows you to manage and control the navigation and traffic flow according to your wishes and needs.


Traffic flow

To avoid long lines and congestion, it’s important to manage traffic flow and optimize travelers’ time at the airport. Sometimes it can be difficult for passengers to figure out where to park without knowing the airport organization and regulations. To prevent wasting time and cycling through different airport locations looking for an available spot, an effective parking system should be implemented. Having real-time information regarding available parking spots is critical. A display showing occupancy in real-time would prevent clogging at entrances and exits. A well-managed parking system would completely optimize the traffic flow.

PARKLIO™ SOLUTION

Parklio™ Detect and Display helps you to create efficient traffic flow. With Parklio™ products and solutions you’ll be able to manage airport parking lots and optimize parking lots.

PARKLIO™ DISPLAY

Unnecessary Traffic and Huge Congestion

Unnecessary Traffic and Huge Congestion

Since airports’ ground capacities are limited, parking lots quickly fill up. With so many vehicles coming in and out, traffic becomes extremely congested. Vehicles entering already congested parking lots cause chaos. Unnecessary traffic is caused by vehicles circling to find the parking spot closest to the Terminal. Having real-time occupancy data displayed would alleviate the issue. Congestions on the exit are also a common occurrence. It happens for a variety of reasons, but the most common one is a lack of payment stations around parking lots.

PARKLIO™ SOLUTION

Having real-time information will upgrade parking management of any airport parking lot or garage. Real-time data showing the occupancy is essential to prevent massive congestions from occurring daily.

PARKLIO™ DISPLAY
PARKLIO™ TERMINAL

Parking monetization

Due to the general constant increase in airport passenger traffic, most airports have seen a significant rise in parking activities. Airport parking operations represent a significant portion of the airport's commercial income sources. Payment platforms are one of the most successful and efficient ways to monetize parking facilities. Airports should keep in mind that paying for parking with credit cards is quick and convenient.

PARKLIO™ SOLUTION

Parklio™ Terminal is a new standard for fast, fully autonomous and contactless parking payment. It offers multiple payment solutions, such as paying on the exit or pay on foot terminals. Once the user makes the payment, the gate at the exit will automatically open.

PARKLIO™ TERMINAL

Universal payment acceptance

Up to 80 million travelers travel through the busiest airport hubs in Europe, the United States, and Asia every year. With that many people from all around the world, it is important to think about details. When parking is already congested due to a large number of vehicles, it is critical to minimize clogging at exits. Cloggings occur when payment problems happen. Parking machines may only take specific credit cards or don’t accept credit cards at all. If passengers aren't aware of it before the parking exit, they will create a traffic jam. In order to have unobstructed flow, paying for parking has to operate smoothly. Also, a payment system should support all credit cards.

PARKLIO™ SOLUTION

Parklio™ Terminal is an efficient solution for automatizing entry and exit points in airport parking lots or parking garages. The terminal will be able to accept credit cards from all around the world to prevent exit clogging.

PARKLIO™ TERMINAL

Dedicated Parking Spots for Kiss&Fly

Dedicated Parking Spots for Kiss&Fly

Airports throughout the world have already started implementing the Kiss&Fly zone. It allows easy pick-up and drop-off at the airport without seeking a parking spot. Vehicles can easily pull over at the Terminal’s entrance for several minutes to help passengers with their luggage. Kiss&Fly zone improves traffic organization, ensuring safety and smoothness of traffic at the Terminal. Avoiding parking violations such as overstaying at the parking lot is critical to maintain the optimal flow. A monitoring system should detect and regulate the length of time that cars spend in the zone.

PARKLIO™ SOLUTION

Parklio™ Detect will provide you with real-time information on parking occupancy and parking violations. It is essential to have the information so you could prevent overstaying and long lines.


Dedicated Parking Spots for Taxis and Shuttle Buses

Dedicated Parking Spots for Taxis and Shuttle Buses

Airports are areas where shuttle buses and taxis create parking issues, especially when there aren't any designated parking places. They cause overcrowding, long queues and unnecessary waiting time. This is particularly true with shuttle buses, which take up more space and carry more passengers. In a matter of minutes, they may fully block the airport entrance. Designated parking places would prevent substantial traffic congestion and help to alleviate the situation.

PARKLIO™ SOLUTION

With Parklio™ smart parking protection secure parking spots for taxis and shuttle buses and prevent clogging near the Terminal building. Also, Parklio™ PMS enables you to have control over any product from your office.


Dedicated Parking Spots for Employees or Airlines Personnel

Since parking is such a profitable business, airport management sometimes overlooks the need for designated parking spaces for airport personnel. Employees at airports serve passengers and deal with stressful situations, therefore it's critical that management also considers their satisfaction. Employees who spend a lot of time looking for a parking spot will be irritated when they arrive at work shift. Dedicated parking spaces are important also to airline employees. Cabin crew members are often gone for several days or even weeks at a time, so it's critical they have a safe place to park their vehicle.

PARKLIO™ SOLUTION

Parklio™ products are smartphone-controlled which means it is easy to send digital keys to all employees through the application and enable them to park without any stress. Parklio™’ smart parking barrier is a high-quality barrier with a robust and modern design that can be customized with logotypes and different colors.


Forgetting the location of a parked vehicle

Imagine how frustrating it must be to return after a vacation and forget where you left your car. Even with all technology wonders, people end up walking up and down the parking lot carrying luggage and stressing out. People get frustrated when they’re not able to locate the vehicle after several attempts of searching the parking lot. With a parking system that recognizes license plate numbers, the problem of forgetting the car location in maze-like parking lots would be solved.

PARKLIO™ SOLUTION

Parklio™ Locator detects the exact location of the car at the airport parking lot. Along with the ANPR, the system detects passenger’s license plates when entering the parking lot so it could lead you to your vehicle.

PARKLIO™ LOCATOR

Better branding

Airports house a significant number of companies, including airline companies, rental car companies, etc. Secured parking places can increase the value of the offices and other commercial spaces that are being rented. Personalized parking protection is also a great way of branding and promoting a business. People arriving at the airport will be able to see which companies are there immediately. Also, with personalized parking protection, businesses can have parking spots dedicated to their employees.

PARKLIO™ SOLUTION

Parklio™ smart parking barriers protect the parking space from unauthorized usage but they can also be used as a form of branding. It is possible to customize barriers with logotypes or brand colors.


Customized Parking Solutions with Added Value

An endless number of smart integrations according to airport needs

An endless number of smart integrations according to airport needs

Smart parking systems are the best solution for airports enabling customers to find a parking space, while reducing traffic congestion and emissions caused by drivers circling the parking looking for a place to park. The integration of a smart parking system with the app helps users to find available parking spaces in real time. It also enhances user safety by providing information on the distance from the vehicle to the open spot. Besides that, it allows integration with the airport application. Parking reservations could be made directly when purchasing a plane ticket. Possibilities are endless with smart parking systems.

PARKLIO™ SOLUTION

Whether you are looking for a parking lot or garage management system to automate your parking facilities or looking for a complete smart parking solution, we can help. Our first-class tech team will design and build the best tailor-made solution.


Accessibility for more than 70 world countries

Airports serve customers from all around the world and with a smart parking system, you are assured that parking problems won’t happen no matter a traveler comes from. Smart parking systems are highly reliable and accurate. Automatic Number Plate Recognition (ANPR) is a high-precision technology that reads vehicle license plates without user intervention and creates location data. With that technology, airports are guaranteed to have optimized traffic flow.

PARKLIO™ SOLUTION

Parklio™ ANPR is able to identify license plates from over 70 countries allowing airport management assurance that the parking system will be fully accessible and optimized.


Frequently Asked Questions About Airport Parking Issues

Even though airports are generally associated with flying, managing ground capacity, such as terminals and parking lots has always been a major focus.
The first customer experience at the airport is shaped by how well airport parking facilities are managed. User-friendly parking facilities would assure visitors a smooth transition from their vehicles to airplanes. Managing parking lots has a great impact on both customer satisfaction and revenues.

Technological innovations changed the way people get to and from the airport. One of the most important transformations that happened is the appearance of transport network companies such as Uber or Lyft. Airports throughout the world have started to implement designated areas on domestic and international terminals for quick pick up and drop off. In addition to TNCs, floating transport is becoming increasingly popular. It's a vehicle-sharing service that doesn't require fixed stations. Dedicated parking places for floating cars have become a necessity.

In the age of technology, intelligent systems have become common in every aspect of life, and airport parking is no exception. Efficient smart parking systems reduce traffic congestion and car emissions by providing real-time data and turn-by-turn guidance. Smart parking systems guide customers and staff to empty parking spaces. Also, electric vehicles are expected to grow rapidly. While this will have no influence on the need for car parking, it may open the door for airports to introduce and make revenue from fast-charging stations.

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